service
You are here: Home » Service
Customize Service Content

Technical Support

Our dedicated engineering team delivers qualified support through every stage of your project — from initial system design and mechanical engineering to on-site commissioning, maintenance, and performance upgrades that drive higher efficiency and reliability.

Remote Assistance

All our systems can be equipped with an intelligent teleservice module that enables immediate remote access. This allows real-time condition monitoring, rapid fault diagnosis, and prompt issue resolution, significantly reducing unplanned downtime.

Start-up & Training

CHIYU stays by your side during the entire start-up phase, from installation to final acceptance testing. Experienced technicians provide hands-on training for your operators, ensuring they gain full confidence in the optimal use and daily care of the equipment.

Spare Parts

CHIYU supports customers through a dedicated spare parts service and a comprehensive warehouse. We ensure fast, dependable delivery of genuine parts worldwide, helping you maintain continuous production with minimal delays.
Customize Service Process
In-depth Requirements Analysis: Clarifying production capacity, formulations, cleanliness standards, and future expansion expectations.

Material Testing: Laboratory-based measurement of material flowability, bulk density, and abrasiveness.

Solution Finalization: Multiple rounds of collaborative review to confirm the P&ID flowcharts and equipment selection specifications.

Manufacturing Inspection: Execution of Factory Acceptance Tests (FAT) and pre-assembly to ensure precision during on-site installation.

Delivery & Commissioning Support: On-site deployment of overseas engineers to supervise installation and provide operational support during the first week of production.
Customize Service Advantages
1
Seamless Compatibility: 
Deeply adapted to integrate with existing plant ceiling heights and current DCS control systems.
2
Data-Driven: 
Customized based on empirical rheological data, eliminating errors stemming from purely experiential approaches.
3
Controllable Timeline: 
Features a modular, prefabricated structure that reduces on-site installation time by 40%.
4
Extended Value: 
Includes reserved interfaces for future intelligent upgrades, safeguarding long-term asset investments.

Quick Links

Categories

+86-13812994059; +86-512-58666449
No. 3, Fusang Road, Leyu Town Zhangjiagang City, Suzhou, Jiangsu

Subscribe to Our Email

Copyright © 2026 Zhangjiagang Chiyu Automation Equipment Co., Ltd. All Rights Reserved. SiteMapPrivacy Policy